SUNSHIELD ATELIER LLC is committed to providing customers with high-quality sun hats and a satisfying shopping experience. If you are not satisfied with the items you received, you may submit a request in accordance with the following return and refund policy. Please read this policy carefully before making a purchase.
- Return Period
Customers may submit a return request within 30 days of the delivery date. Requests submitted after this period may not be approved, except where otherwise required by law.
- Return Conditions
Items submitted for return must meet the following conditions:
The item is unused, unwashed, and in its original condition.
The item retains its original packaging, tags, and accessories whenever possible.
The item shows no damage or significant wear caused by improper use.
The customer provides the order number or valid proof of purchase.
Certain items may be subject to additional return restrictions due to hygiene, safety, or other reasonable grounds. Any such restrictions will be enforced within the limits permitted by applicable law.
- Return Request Process
To initiate a return, please contact us via email and provide your order number, the reason for the return, and relevant photos of the item.
Upon receiving your request, we will review the information and notify you of the next steps via email. Please do not ship the item back until you have received return instructions to avoid issues with package identification or processing delays.
- Return Address
Please be sure to confirm the final return address via our customer service email before shipping the item back.
Return Address:
PO BOX 3081
SEWARD, AK 99664
- Refund Method and Processing Time
Once the returned item is received and inspected to ensure it meets the return conditions, we will process the refund using the original payment method.
Typically, we initiate the refund within 5–10 business days of approval. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider.
The refund amount generally corresponds to the actual price paid for the eligible item(s). Whether the original shipping costs and return shipping fees are refunded will be determined based on the reason for the return, the specific policies published on the website, and applicable laws.
- Damaged, Incorrect, or Missing Items
If the sun hat you receive is damaged during transit, does not match your order, or is missing items, please contact us as soon as possible and provide your order number along with relevant photos.
Upon verification, we will arrange an appropriate solution based on the specific circumstances, such as a refund, exchange, or replacement shipment. For orders confirmed to involve an incorrect item sent by us or a quality issue, the associated return shipping costs will be covered in accordance with applicable laws and our handling procedures.
- Items Ineligible for Return
We may refuse return requests for reasons other than quality issues if the items have been obviously used, washed, or damaged, or otherwise do not meet the return criteria set forth in this policy, except where applicable law provides otherwise.
No return restrictions shall affect the statutory consumer rights enjoyed by customers under applicable laws.
- Order Cancellation
If you wish to cancel your order, please contact us via our customer service email as soon as possible. If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation and refund eligible amounts.
If the order has already been shipped, the return process may need to be handled in accordance with this return policy. Order cancellations and refunds are subject to applicable laws.
We will make reasonable efforts to process your requests promptly and provide clear, convenient after-sales service.
Thank you for choosing SUNSHIELD ATELIER LLC. We value every customer’s feedback and continuously strive to improve the shopping experience.