SUNSHIELD ATELIER LLC is committed to providing convenient and reliable shipping services to our customers. This shipping policy applies to all orders for sun hats purchased through this website. We currently ship only to valid addresses within the United States; shipping to locations outside the U.S. is not supported at this time.
- Shipping Coverage
Our shipping services cover addresses within the United States that meet carrier service criteria, including the contiguous U.S. states. Shipping to Alaska, Hawaii, U.S. territories, and P.O. boxes may be subject to carrier restrictions; actual availability is determined by address verification at checkout.
- Order Processing Time
Orders enter the processing stage once payment is completed and any necessary reviews are finalized. Typically, order processing takes 1–3 business days; weekends and U.S. public holidays are not counted as business days.
Processing times may be extended during promotional events, periods of high order volume, inventory adjustments, or other special circumstances. We will make reasonable efforts to notify you via email in the event of significant delays.
- Shipping Time
Once an order has shipped, standard delivery within the U.S. is estimated to take 3–7 business days. The total estimated time from order submission to final delivery is generally 4–10 business days, inclusive of both processing and transit times.
These are estimates, not guaranteed delivery dates. Actual delivery schedules may be affected by weather conditions, holidays, carrier operations, incorrect addresses, and other factors beyond our control.
- Logistics and Shipping Partners
SUNSHIELD ATELIER LLC selects appropriate third-party logistics and shipping providers based on factors such as the delivery address, package weight, service coverage, and shipping arrangements. These providers include:
United States Postal Service (USPS): Provides mail and package delivery services within the U.S.
UPS: Provides package shipping, delivery, and tracking services.
FedEx: Provides package shipping and related delivery services within the U.S.
The actual carrier is determined at the time of shipment. The companies listed are potential service providers; not every order will necessarily be handled by all of the companies mentioned above. 5. Shipping and Delivery Fees
Applicable shipping fees will be displayed at checkout. Shipping costs may vary based on the delivery address, the items ordered, package weight, and the selected delivery service.
If the website offers free shipping or other delivery promotions, the terms and conditions published on the product page, in promotional materials, or at checkout will apply. Unless otherwise explicitly stated, any applicable taxes or additional fees will be itemized at checkout.
- Shipment Tracking
Once your order has shipped, we will send you a shipping notification and tracking number via email as soon as the tracking information becomes available. You can check the status of your shipment on the carrier’s official website.
Tracking information for some orders may not update until the carrier has received and scanned the package. If there are no tracking updates for an extended period after shipment, please contact us for assistance.
- Delivery Address and Responsibility
Customers are responsible for providing an accurate and complete delivery address, postal code, and valid contact information at checkout. If delivery is delayed, the package is returned, or additional fees are incurred due to an incorrect or incomplete address or an inability to contact the recipient, we will assist in resolving the issue based on the specific circumstances and applicable laws.
Upon delivery, please promptly inspect the items for obvious damage or discrepancies in quantity. If you discover any issues, please contact us via our customer service email as soon as possible, providing your order number and relevant photos so that we can investigate and resolve the matter.
- Delayed, Lost, or Damaged Packages
If your order does not arrive within the estimated timeframe, or if issues such as package loss, delivery anomalies, or shipping damage occur, please contact SUNSHIELD ATELIER LLC. We will verify the situation with the carrier and assist you in resolving the issue to the extent permitted by applicable laws and our policies.
Delivery times are estimates only; this does not affect your statutory consumer rights or absolve us of our obligations under applicable law.
We will make reasonable efforts to assist you with delivery-related issues and ensure a reliable, convenient shopping experience.
Thank you for choosing SUNSHIELD ATELIER LLC!